Overview

Thank you for shopping at Beadly Custom Pixel Art & Fuse Bead Studio. Because every piece we create is 100% handcrafted and personalized specifically for you based on our WhatsApp communication, our return and refund policy differs from standard retail stores. Please read the following carefully before finalizing your custom order.

Custom and Personalized Items All custom pixel art and handmade fuse bead designs are final sale. Because these items are made-to-order according to your specific requirements, we cannot accept returns, exchanges, or offer refunds once the production process has begun. We will confirm all design details with you via WhatsApp before starting production to ensure your complete satisfaction.

Order Cancellations If you need to cancel your custom order, please contact us via WhatsApp (+86 19168917184) within 24 hours of your payment. If production has not yet started, we will issue a full refund. Once production has begun, cancellations are no longer accepted.

Damaged or Defective Items We take great care in packaging our fragile fuse bead artworks. However, if your item arrives damaged during transit, we are here to help.

  • You must contact us within 48 hours of receiving your package.
  • Please provide clear photos of the damaged product and the original packaging.
  • Upon review, we will work with you to arrange a replacement of the damaged piece at no additional cost to you.

Lost Packages

If your tracking information shows that your package has been lost in transit, please contact us. We will file a claim with the shipping carrier and arrange for a replacement to be made and shipped to you.

Contact Us

If you have any further questions about our policies, please reach out to us directly:
WhatsApp: +86 19168917184
Email: 19168917184@163.com